KNOWLEDGE BASE LINKS
SHUTDOWN & RESTART PROBLEMS
Last updated May 11, 2003
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Windows 95:

• How to troubleshoot Win95 shutdown problems {KB 145926} (relevant to all 9x versions)

• Computer Hangs at Shutdown If Anti-Virus Software Is Installed {KB 233322}
• Computer hangs when you try to restart in MS-DOS mode {KB 232657}
• Error Message on a Blue Screen (BSOD) When Shutting Down or Restarting Windows {KB 246880} (Compaq Presario)
• Can't start a command prompt, or restart in MS-DOS mode {KB 195176}
• Problems restarting computer with device using IRQ 12 {KB 135214}
• Restarting Computer While Holding Down SHIFT Key Hangs Windows {KB 186925}
• Shutdown Hangs After “Please Wait While...” Screen {KB 136651}
• Win 95/98 boots directly to “Shut Down” screen {KB 141898}
• Windows Stops Responding During Shutdown with Mapped Drives {KB 260067}

Windows 98:

• ALL Microsoft Knowledge Base Articles on Win98 Shutdown
• How to troubleshoot Windows 98 shutdown problems {KB 202633} Win98, Win98 SE

• ACPI Computer May Not Shut Down Properly If Device Cancels Standby {KB 253711} Win98 SE
• Antivirus Program Causes Computer to Stop Responding When You Shut Down {KB 231666}
• Can’t Shut Down Windows with USR USB Modem & ATI Rage 128 Video Adapter {KB 255715}
• Can't start a command prompt, or restart in MS-DOS mode {KB 195176}
• Can’t warm boot computer at Win98 shutdown screen {KB 186888}
• Computer hangs when you try to restart in MS-DOS mode {KB 232657}
• Computer stops responding when shutting down Win98 {KB 189880}
• Computer stops responding when you try to shut it down {KB 196008}
• Error Message on a Blue Screen (BSOD) When Shutting Down or Restarting Windows {KB 246880} (Compaq Presario)
• Error Message Using CTRL+ALT+DELETE to Shut Down with USB Keyboard {KB 222518}
• Fatal Exception 0E When Shutting Down Using a Matrox Video Adapter {KB 253241}
• Hang at Startup or Shutdown with NDIS.VXD Enabled {KB 261766}
• Hard Disk Is Active After Win98 Shutdown {KB 189576}
• How to Cause Windows to Release DHCP Lease Information at Shutdown {KB 217035}
• Problems restarting computer with device using IRQ 12 {KB 135214}
• Problems Shutting Down Windows 98 Second Edition {KB 238096}
• Restarting Computer While Holding Down SHIFT Key Hangs Windows {KB 186925}
• ScanDisk Runs Even Though Windows Shut Down Correctly {KB 273017} Win98, Win ME (After reading the article, click here to download a Registry patch to effect this repair. Also, for Win ME you will need this special download link, since the article only gives the Win98 link.)
• Shutdown Problems When Auto-Protect Is Enabled in Norton AntiVirus {KB 187324}
• SRB_FUNCTION_SHUTDOWN Requests Not Sent to SCSI Miniports During Shutdown {KB 290831}
• Win 95/98 boots directly to “Shut Down” screen {KB 141898}
• Windows 98 SE may not shut down or restart in MS-DOS mode {KB 232915}
• Windows 98 SE Shutdown Supplement {KB 239887}
• Windows Stops Responding During Shutdown with Mapped Drives {KB 260067}

Windows ME:

• How to Troubleshoot Windows ME Shutdown Problems {KB 273746}

• Antivirus Program Causes Computer to Stop Responding When You Shut Down {KB 231666}
• Computer Shuts Down & Restarts When You Attempt to Connect to the Internet or Your ISP {KB 306245} Win ME (Norton Personal Firewall + DUN)
• Computer Stops Responding (Hangs) During Shutdown or Restart After Writing to Removable Media {KB 284969}
• Computer stops responding when shutting down Win98 {KB 189880}
• Computer Stops Responding When You Attempt to Shut Down {KB 299288} (with HP ScanJet 3300C USB scanner)
• Error Message Using CTRL+ALT+DELETE to Shut Down with USB Keyboard {KB 222518}
• Fatal Exception 0E When Shutting Down Using a Matrox Video Adapter {KB 253241}
• Hang at Startup or Shutdown with NDIS.VXD Enabled {KB 261766}
• How to Cause Windows to Release DHCP Lease Information at Shutdown {KB 217035}
• ScanDisk Runs Even Though Windows Shut Down Correctly {KB 273017} Win98, Win ME (After reading the article, click here to download a Registry patch to effect this repair. Also, for Win ME you will need this special download link, since the article only gives the Win98 link.)
• Shutdown Problems When Auto-Protect Is Enabled in Norton AntiVirus {KB 187324}
• SRB_FUNCTION_SHUTDOWN Requests Not Sent to SCSI Miniports During Shutdown {KB 290831}
• Windows Does Not Restart If Device Properties in Device Manager Are Open {KB 250160}
• Windows ME Hangs on Shutdown with Alcatel USB ADSL Modem {KB 283043}