James A. Eshelman

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Highly qualified technical support professional experienced in PC upgrades, maintenance, troubleshooting, and repairs, and in end-user desktop and network support, with exceptional customer service skills. Experienced in web site creation and management. Capable of taking projects from conception through implementation and completion. Excellent communication and interpersonal skills. Detail and result oriented. A hard-working self-starter. An active and involved team member.



2008-Present: O’Melveny & Myers LLP
Lead User Support Analyst
Level II on-site support of firm’s Century City office. Supporting users on a variety of desktop and laptop computers employing Windows XP/7, Microsoft Office, Adobe Acrobat, and diverse desktop and web-based applications distinctive to the legal profession. Cisco CallManager (IP phone) management. BlackBerry support. Video and web conference setups.
Supervising local office’s IT staff, with responsibility for department budget, Data Center administration (backups/restores, hardware repairs, some server administration), maintaining and tracking the hardware pool and other IT physical resources, and general Senior Staff responsibilities. COMMITTES & PROJECTS: Business Continuity (aka disaster recovery) team. Pro Bono Committee. Century City office management team. Windows 7 firm-wide deployment team (wrote the migration scripts; on committee that planned the migration/deployment strategy).

2006-2008: O’Melveny & Myers LLP
User Support Specialist
Member of front-line, business-centric international support team. As part of supporting a wide range of standard desktop and web-based applications (with a focus on specialty tools of the legal profession), skills routinely used include: most areas of desktop and laptop support and troubleshooting; Windows and MS Office support; SMS and other remote access tools; BlackBerry support; VPN deployment and troubleshooting; Citrix support; and computer security.

2006-Present: Hunger Action L.A. (H.A.L.A.)
Pro bono consultant on Internet systems and IT aspects of online campaign strategies for nonprofit organization in the hunger/homelessness arena.

2002-2006: Warner Music Group
     2005-2006: Senior Analyst.
     2002-2005: Help Desk Agent & Desktop Support.
Senior member of front-line, business-centric international support team. As part of supporting a wide range of standard and custom desktop and web-based applications, skills routinely used include: most areas of desktop and laptop support, setup, troubleshooting, and maintenance; Windows and MS Office support; SMS and other remote access tools; Oracle Applications administration; VPN deployment and troubleshooting; Citrix Metaframe support; MS Exchange administration; computer security with a focus on malware prevention and elimination; creating/maintaining help desk internal web page.

2002-2005: Los Angeles Coalition to End Hunger & Homelessness
Consultant: Network/Desktop Support. Diverse on-site IT/IS consulting, maintaining client’s computers and Windows 2000 network, OS migration, resolving email problems, OS and software upgrades, web site account and content management, etc.

2000-2001: iSearch (Los Angeles)
Lead Technical Support Representative

1998-2002: Contract Technical Support / Online Technical Help Desk

1988-1998: James A. Eshelman & Associates (Los Angeles)
Workers’ Compensation Law Practice / Owner and principal.
In addition to other aspects of the business, I handled all computer-related matters, including decisions about hardware and software, all purchasing decisions, installation, maintenance, repairs, training office staff in use of equipment and programs, etc.

1986-1990: Donald Renetsky, Attorney-at-Law (Sherman Oaks)
Lewis, Marenstein & Kadar, Attorneys-at-Law (Los Angeles)
Alan Joseph, Attorney-at-Law (Hollywood)
Workers’ Compensation paralegal, Vocational Rehabilitation Specialist. (Full time with Mr. Joseph. Subsequently part time with Judge Renetzky and LMK preceding and overlapping the start of my own 10-year practice.)

1984-1986: Thomas A. Curtis, M.D. (North Hollywood)
Word processor; Word Processing Supervisor; editor of forensic psychiatric reports

1983: The User’s Guide (Los Angeles)
Computer end-user training and support. Self-employed. Provided hardware support and problem solving, and software training in word-processing, spreadsheet, and other programs then commonly in use.



CompTIA A+ Certified A+ certified (Dec 2001)

HDI Support Center Analyst certification (Nov 2006)

MCP test-ready.

Computer Institute of Technology (2001). To supplement 20 years of computer support experience with formal certification, I successfully completed coursework at CIT in Windows 2000 Professional, Windows 2000 Server, and Windows 2000 Network Infrastructure Administration, in addition to the A+ core (hardware) and OS curricula.

DePauw University (1973-74), majoring in psychology and benefiting from the well-rounded richness of their Liberal Arts focus.

Beyond that, I am extensively self-educated, in addition to numerous workshops, classes, professional summits, etc. If education is important to you, be assured that you will find me to be a highly educated individual.


Personal and professional references will be furnished upon request.

Salary history and requirements also are available to serious professional inquiries on request.

Please E-Mail Job Opportunities Here.